POLICY: Client Satisfaction Survey
PURPOSE: To gather information from clients regarding Carter & Carter’s project performance so that Carter & Carter can improve future performance.
RESPONSIBILITY: Contractor’s Representative
1. The contractor’s representative should research the details of the project with the Carter & Carter project team before the interview occurs.
2. The contractor’s representative will conduct a personal one-on-one interview with a client representative and complete the attached checklist.
3. A detailed meeting summary will be written after the interview and distributed to senior management with the completed checklist attached.
4. The contractor’s representative will request a reference letter from the client at the conclusion of the interview.