POLICY: Client Satisfaction Survey

PURPOSE: To gather information from clients regarding Carter & Carter’s project performance so that Carter & Carter can improve future performance.

RESPONSIBILITY: Contractor’s Representative


1. The contractor’s representative should research the details of the project with the Carter & Carter project team before the interview occurs.

2. The contractor’s representative will conduct a personal one-on-one interview with a client representative and complete the attached checklist.

3. A detailed meeting summary will be written after the interview and distributed to senior management with the completed checklist attached.

4. The contractor’s representative will request a reference letter from the client at the conclusion of the interview.


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