6.8 Client Satisfaction Survey

POLICY: Client Satisfaction Survey

PURPOSE: To gather information from clients regarding Carter & Carter’s project performance so that Carter & Carter can improve future performance.

RESPONSIBILITY: Project Manager

PROCEDURE:

1. Upon project completion, the Project Manager shall email the Client Satisfaction Survey to appropriate Owner’s Representative for completion and return in (5) business days.

2. Upon completion and return, the Project Manager shall discuss the survey results with the Owner’s Representative to gain further context regarding the survey.

3. The contractor’s representative will request a reference letter from the client upon review of the survey as appropriate.

See attached Client Satisfaction Survey Template
Client Satisfaction Survey