POLICY: Warranty Procedure

PURPOSE: To ensure all warranty issues are addressed and resolved in a timely manner.



1. Workmanship and defective material issues that occur after Carter & Carter demobilizes from the project site will be considered warranty items.

2. The Project Manager will remain responsible for facilitating the satisfactory completion of all items during both the construction and warranty periods.

3. All warranty issues will be generated in the Procore “Warranty” tab by designated onsite maintenance personnel.

4. Prior to demobilization from the project site, Carter & Carter shall initiate a meeting with all pertinent owner’s representatives, including on site maintenance, to walk through proper Warranty procedure and protocol.

5. The designated maintenance person will be provided a Project Directory and educated on each subcontractor’s scope of work. Maintenance personnel will directly contact each subcontractor as warranty issues occur. If the applicable subcontractor fails to respond to this request within forty eight (48) hours, C&C will step in to help facilitate completion of the warranty items.

6. The Warranty tab will be updated by the designated maintenance person as items are completed.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Post Comment